rm97 Frequently Asked Questions — Full List

Once you open an account at rm97 and make your first deposit, you will automatically receive a 120% welcome bonus. When you deposit, 120% of your deposit amount is added instantly as a bonus, up to a maximum of 200,000 Ks. For example — deposit 20,000 Ks and you receive a 24,000 Ks bonus, giving you a total balance of 44,000 Ks to play with.

A wagering requirement means you must play through the bonus amount × 15 times before you can withdraw winnings from that bonus. For example — if you receive a 24,000 Ks bonus, you must wager 24,000 × 15 = 360,000 Ks before bonus winnings can be withdrawn. If you deposit 340,000 Ks and receive the maximum 200,000 Ks bonus, the wagering requirement is 200,000 × 15 = 3,000,000 Ks.

Most games at rm97 count toward the wagering requirement, including slots, Shan Koe Mee, football betting, and live casino games. However, the contribution rate may differ by game type, so check the bonus details in your account or ask via Live Chat.

No — the welcome bonus is available once per player only. It is given on your first deposit only and cannot be claimed again. Accounts sharing the same device or phone within a household are also subject to restrictions, so please open one account per person.

Yes — every bonus has an expiry period. Make sure to play through the wagering requirement before the expiry date. You can check your bonus expiry details in your account, and if you have any questions, contact us via Live Chat.

Log in to rm97, go to the "Deposit" section, and select KBZPay. Transfer the amount you want to the KBZPay number shown, then submit a screenshot of the transfer confirmation. Your credit will be added within a few minutes. If you have any issues with the exchange rate or the process, contact Live Chat.

The minimum deposit is 20,000 Ks regardless of payment method. Whether you use KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer, the minimum amount is the same. Deposits below this amount will not be credited.

Yes. You can deposit at rm97 using Wave Money, and the process is similar to KBZPay. Go to the deposit section, select Wave Money, transfer to the number shown via the Wave Money app, then submit the transfer confirmation. The minimum deposit is 20,000 Ks.

rm97 does not charge any deposit fees. However, your payment service (KBZPay, Wave Money, or bank) may apply their own fees, so please check their app and terms of service.

Currently available methods are KBZPay, Wave Money, AYA Pay, CB Pay, and direct bank transfer. These same methods are used for withdrawals, with a minimum withdrawal of 20,000 Ks and processing time within 1 hour.

A live dealer game is streamed in real time from a camera showing a real dealer, and you play along directly. Games such as Baccarat, Roulette, and Dragon Tiger are played with a live dealer on screen, and you can join from your mobile phone or computer. rm97 Casino offers this service 24 hours a day.

In Baccarat, you can mainly bet on three outcomes: Player, Banker, or Tie. Each side is dealt two cards and the side closest to 9 wins. Betting on Tie pays at higher odds when both sides finish equal. Payout rates differ between Player and Banker, so choose your bet carefully.

In Roulette, you predict which number (0–36) the ball will land on and place your bet. Betting on a single number (Straight Up) pays higher odds, while betting on a wider section such as Red/Black pays less but gives you a better chance of winning. Combining bets across different sections is a popular strategy.

Yes. You can access rm97 Casino directly through your mobile browser, so there is no need to download a separate app. With a good connection (4G/Wi-Fi) you can play Live Dealer games smoothly, and if you run into issues like a frozen screen, Live Chat is available to help.

An OTP (One-Time Password) is a single-use code that confirms access to your account or authorises a transfer. rm97 staff will never ask for your OTP — do not share it with anyone who does. If you reveal your OTP to a third party, your account could be compromised before you even have a chance to report it.

Contact rm97 Live Chat immediately and request a temporary account lock. Then reset your password using your phone number or email. If you also notice any suspicious transfers on KBZPay or Wave Money, report those to their support teams as well.

The official rm97 website address is rm97.im. Check that the browser address bar shows https:// and a padlock icon. Watch out for sites that look similar but use slightly different addresses (such as rm97.net or rm-97.com) — do not log in and do not deposit on those sites.

When Two-Step Verification is enabled on rm97, an OTP code is sent every time you log in, making it much harder for anyone else to get in. You can turn it on from your account settings, and Live Chat can walk you through the steps if needed. It is recommended to enable this for better account security.

Odds represent the payout rate for a bet. For example, if you bet 10,000 Ks on Team A at odds of 1.85 and they win, you get back 18,500 Ks. Handicap is a way of levelling the playing field — for example, Team A -0.5 means Team A must win by at least 1 goal for your bet to win.

Yes. rm97 offers betting on the EPL (English Premier League), MNL (Myanmar National League), and major international competitions including the Champions League and FIFA World Cup. Markets available include Full-Time result, Over/Under, and Both Teams to Score, among others.

Yes — rm97 offers Live Betting (In-Play), letting you bet while the match is in progress with odds that update in real time. It is a good approach for those who want to assess how the game is developing before deciding, taking into account the flow of play and the score.

An Accumulator (Parlay/Combo) combines multiple matches into one bet, multiplying the odds together to increase the potential payout. Every selection must win for the bet to stand — if any single match loses, the entire stake is lost. The higher potential payout is attractive, but the chance of losing is also higher, so be careful.

Once a match finishes and the result is officially confirmed, rm97 will settle the bet almost immediately. Any winnings, after deductions, will be credited to your account. If there are any issues, contact us via Live Chat.