rm97 Privacy Policy

1. Introduction — About This Policy

This policy applies to the rm97 website, mobile application (if available), and all related services. In this policy, "we" and "rm97" refer to the organisation operating this platform. "You" refers to anyone accessing and using rm97's services.

2. Information We Collect

When players create an account and use services on rm97, we collect relevant information. This information can be divided into the following categories—

Personal Identifiers

• Name, date of birth, and age verification
• Contact information (email address)
• Payment information (KBZPay number, Wave Money number, AYA Pay number, CB Pay number, or bank account details)
• Any non-anonymised personal identifiers

Technical Data

• IP address and computer / device information
• Browser type and version
• Login, logout, and session duration logs
• Cookies and identifiable data used to improve the service

Gaming Data

• Gaming history, winnings, and replay records
• Deposit and withdrawal records
• Bonus and promotion information

3. Data Usage Purposes

We use the personal information we collect only for lawful and reasonable purposes—

• To create and manage your account, and to verify your access
• To process payments on time and to prevent financial fraud
• To fulfil our responsibilities around player safety and responsible gambling
• To carry out age verification for 21+
• To provide player support (24/7 Live Chat and email)
• To run promotions and VIP programmes
• To improve our services and enhance the user experience
• Communications — to send service-related information and promotional updates (you have the right to opt out if you do not wish to receive these)

4. Data Sharing with Third Parties

rm97 takes the protection of players' personal information seriously. However, sharing certain data with companies that help deliver our services is necessary—

Payment Services

When processing transactions via KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers, the relevant financial data is shared with the corresponding bank or payment service provider for payment verification.

Technology Service Providers

Providers of server management, software solutions, and security services are bound by our data handling restrictions.

Legal and Safety

Data may be shared when required by legal compliance requests, financial fraud investigations, player safety needs, or requests from legal authorities (within the constitutional legal framework).

5. Data Retention Period

We retain your personal information only for as long as it is needed to provide our services. Once that period ends, the data is securely deleted or anonymised.

• Gaming data is retained for as long as your account remains active
• Records related to financial fraud and legal protection are kept for the period required by applicable law
• Customer relationship data may be retained for a reasonable period after account closure
• Data is stored on our SSL-encrypted, secure servers

6. Data Security Measures

rm97 applies technical and administrative security measures to protect players' personal information—

• SSL (Secure Sockets Layer) encryption for all data transfers
• Sensitive data stored with digital encryption
• Two-Factor Authentication support for login verification
• Access controls so that only authorised personnel can access data
• Regular security assessments of servers and the platform

That said, no online service can guarantee 100% complete protection. We always apply the highest security standards within our capability. Players should also keep their account password strong and not share it with anyone.

7. Cookie Policy

The rm97 website uses cookies to improve the player experience and to analyse site performance—

Strictly Necessary Cookies

These cookies are essential for the website to function correctly. Login authentication and security cookies fall into this category. Your consent is not required for these cookies.

Analytics Cookies

These cookies help us understand how players use the website. They are useful for platform development but do not identify any individual player.

You can delete or block cookies through your browser settings, but please note that some features of the platform may not work properly as a result.

8. Player Rights

Every rm97 player has the following rights regarding their personal data—

• Right to Access — You can request to view the personal data we hold about you
• Right to Rectification — You can request corrections to any data that is inaccurate or incomplete
• Right to Erasure — You can request deletion of expired data, as long as it does not conflict with legal or service requirements
• Right to Restriction — You can request that certain data processing activities be restricted
• Right to Object — You can object to the processing of your data with valid reason
• Right to Data Portability — You can request your data in a readable format

To exercise any of these rights, contact us at [email protected]. We are available 24/7 via Live Chat and email.

9. Protection for Those Under 21

rm97 services are for players aged 21 and above only. We do not knowingly collect personal data from anyone under 21.

If a player is found to be under 21 during the age verification process, all data associated with that player will be deleted immediately. If a parent or guardian discovers that their child has been accessing the site, please contact [email protected] immediately to request complete removal.

10. Policy Changes and Notifications

We may update this privacy policy from time to time. To keep things transparent, the updated date will be shown on this page whenever any changes are made.

• For significant changes, we will notify players at their registered email address
• Continuing to use the platform after a policy update means you have accepted the changes
• We encourage you to check this policy regularly before taking any action